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October 22nd - 11 - 11:30 AM Eastern Time

Imagicle Contact Center
for Microsoft Teams

AI, automation and omnichannel. 

Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel. 

Agenda 
  • The Evolution of Contact Centers – Discover how customer service is shifting toward faster, smarter support.
  • The Power of Omnichannel – See why a seamless experience across all touchpoints is key to exceptional service.
  • Introducing Imagicle Contact Center: AI-powered, automated, and truly omnichannel for MS Teams 
  • For Agents - empower agents to manage calls and digital interactions from a single, user-friendly interface.
  • AI Virtual Agents for 24/7 Support, automating FAQs and common requests.
  • For Supervisors - monitor agent performance, manage calls and queues, track digital conversations, and leverage AI voice analytics for sentiment detection and conversation transcriptions.
  • Compliance Recording - MS Teams certified - secure recording directly in Teams.
  • Live Demos & Q&A
michel.ravasio@imagicle.com
Michel Ravasio
Senior Country Manager US

Register for the webinar