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AI-Powered CX and CC Series

Wednesday, 18 November 2026

11 AM EST · Online and Free

Monitor, analyze, act.

Supervision, AI-powered.

Every second in your contact center generates data.
The real question is: are you using it to make better decisions?

Join our live session and discover Imagicle Supervisor Workspace and Advanced Analytics: a dedicated environment that keeps supervisors in control at every stage, from live operations to long-term optimization.

Monitor

See queues and track agents live.

Analyze

Turn call data into insights.

Act

Decide faster, with AI.

The session

What you'll see.

One environment for every supervisor to monitor, analyze, and improve contact center performance, shown live with real use cases.

Monitor

Real-time monitoring.

Track queues and agents as it happens, from waiting times and lost calls to agent availability.

Analyze

Performance reporting.

Measure agent and queue performance with ready-to-use reports and dashboards.

AI insights

AI Quality Management.

Uncover insights from conversations with AI transcriptions, sentiment analysis and call summaries.

Act

AI-assisted dashboards.

Build and reshape your view just by asking, in natural language.

Audience

Who should attend.

Contact center supervisorsContact center managersCX and operations leadersQuality and service managersAnyone accountable for team performancePartners and Resellers for training purposes

100% Online. With live demos.

Wednesday, 18 November 2026 - 11 AM EST 

Can't make it live? Register anyway and we'll send you the recording.

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