Imagicle UCX Engage Offer
- Enhance customer experience on voice and digital channels with virtual and human interactions.
- Improve agent experience with smart workspaces and self-service automation.
- All while ensuring quality & compliance and understanding what your customers think.
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What's included in the offer?
UCX Engage Workspaces
An Omnichannel console to make it easier to welcome customers through voice and digital channels, keeping agents and customers happier than ever.
Imagicle Virtual Agents
Automate customer conversations via digital and voice channels. Transfer conversations to Virtual Agents and let them take care of customers when you are inactive.
Data & Tools for Supervisors
Keep performances under control with a real-time dashboard and historical reports and guide agents during calls with Silent Monitoring and Whisper Coaching.
Interaction Quality & Compliance
Empowered with AI to monitor interactions, ensure compliance with external regulations and internal procedures, and enhance customer satisfaction.