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AI, AUTOMATION, OMNICHANNEL

Certified Contact Center for Microsoft Teams.

Turn Microsoft Teams into a smarter, seamless Contact Center. Native integration, AI-powered capabilities, and certified reliability all in one unified experience designed to streamline routing, boost visibility, and deliver exceptional customer service.
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An improved experience for everyone

Enhance experience on voice and digital channels with virtual and human interactions. Improve agent experience with smart workspaces and self-service automation. All while ensuring quality & compliance and understanding what your customers think.

  • FOR CUSTOMERS
  • FOR AGENTS
  • FOR SUPERVISORS
  • FOR ADMINS
  • FOR CUSTOMERS

    Customers expect speed, simplicity, and instant support. With our Contact Center for Microsoft Teams, you can deliver a great first impression and a memorable experience. They can reach you through their preferred channel (voice or digital), interact with 24/7 human-like AI, and quickly connect with the right agent. The perfect mix of self-service and human support without the wait. 

  • FOR AGENTS

    Imagicle provides a clean, unified workspace where calls and chats are centralized and easy to manage. Agents get full customer context, less tool switching, and AI that handles repetitive tasks. With real-time suggestions and synced knowledge, they can move faster and deliver top-tier support effortlessly.

  • FOR SUPERVISORS

    Supervisors gain full control with real-time dashboards and wallboards to track performance, queues, transcripts, and AI insights. They can monitor agents and conversations, step in when needed, spot coaching opportunities, and access historical reports. Easy to set up and manage anywhere, the solution keeps service optimized—without relying on IT.

  • FOR ADMINS

    Deploying and managing an Imagicle Microsoft Teams Contact Center is simple and stress-free. Imagicle experts guide the Teams integration, and everything is no-code through an intuitive portal. Seamless updates keep users productive without constant IT support, while admins can set granular permissions and delegate management with ease.

All-in-one Platform

Imagicle Contact Center delivers native integrations, AI-powered solutions, and Teams-certified reliability in a unified platform for managing voice and digital interactions across your organization.

Certified Solution

Imagicle Contact Center is recognized as a Contact Center Solutions certified for Microsoft Teams and Microsoft 365 certified, proving Imagicle meets Microsoft's rigorous standards.

For Every User

From self-service to human support for customers, a unified interface for agents, real-time dashboards for supervisors, and no-code solutions managed in one intuitive portal for admins.

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100% Certified to work with Microsoft Teams

Imagicle has officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.

MS-Teams-Contact-Center-certified
FREE RESOURCE

Can Microsoft Teams be your Contact Center? 

Your customers expect fast, contextual, and secure support on every channel. Microsoft Teams delivers solid calling, auto attendants, and queues, but not a full CCaaS stack. 

This playbook shows how to turn Teams into an enterprise-grade inbound contact center without moving agents to another platform. 

Download the playbook and build your roadmap to a smarter, simpler contact center. 

 

 

 

Download the playbook now

Get a feature-rich Contact Center solution for Microsoft Teams.

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Built-in AI Assistance

AI voice and chat agents handle FAQs, tickets, and bookings, learning from your knowledge base. When needed, conversations escalate to human agents, with real-time suggestions to support every interaction.

Smart routing

Use AI or traditional IVR routing across voice and digital channels, with real-time visibility on queues, SLAs, and agent availability. Native Microsoft Teams integration keeps presence and calendars always in sync.

No-Code Editor

Create, test, and update voice and chat flows in minutes with a drag-and-drop editor. Easily integrate CRM, ERP, and existing systems to centralize data and deliver a consistent experience across every touchpoint.

Live Monitoring & Supervision

Supervisors monitor agents, queues, and call metrics in real time with aggregated or per-agent views. Track status, wait times, abandoned interactions, and availability, with alerts based on live performance thresholds.

Omnichannel Agent Workspace

Manage voice and chat interactions in one interface, accessible anywhere. Agents can answer, transfer, park, and retrieve calls, update status, add notes, and manage queues with real-time synchronization.

Compliance-Ready Recording

Agents can access, replay, and manage recordings from their workspace, while admins retain full control. The solution supports global regulations, including GDPR, HIPAA, PCI-DSS, and MiFID II.

Flexible PSTN Connectivity

Support for Operator Connect, Direct Routing, and Microsoft Calling Plans gives you full flexibility without feature limits. Native MS Teams integration ensures seamless interoperability and a powerful inbound contact center.

AI Voice & Sentiment Analysis

All calls are automatically transcribed and analyzed with AI-driven sentiment analysis to reveal trends and customer emotions. Supervisors access dashboards, filter by agent or team, and receive keyword-based alerts.

Ecosystem Integrations

Integrate with CRM and ERP systems to centralize data and enable screen pop-ups. Entra ID ensures secure SSO, while AI agents stay synced with your knowledge base.n commodo elementum.

Trusted by leading companies

    Contact Center on Teams: your top questions, answered

     

Ready to power up Microsoft Teams?

Book a demo with an Imagicle expert - you’ll be amazed at how easy it will be to implement your new contact center solutions.
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