Turn Microsoft Teams into an AI contact center.

Voice AI, agent workspaces, AI analytics and quality management: one platform certified for Microsoft Teams, easy to deploy.

Every customer interaction is an opportunity — or a missed one. In this session, we’ll show you how Imagicle transforms Microsoft Teams into an AI-powered, omnichannel contact center that covers everything and everyone: customers, agents and supervisors.

Customer

Welcome & Routing

An AI Receptionist answers 24/7, while ACD, IVR and no-code flows route every interaction to the right agent, with your CRM always connected.

Agent

Smart Workspace

Voice and digital channels in one workspace, right inside Teams: agents manage their queues and see customer details before they even answer.

Supervisor

Insights & Analytics

Real-time and historical data, agent scoring and AI quality management, plus compliance recording on every call, so you always know what's working.

The session

What you'll see.

Four products. One certified platform. A complete AI contact center inside Microsoft Teams, shown live with real use cases.

AI Receptionist

Answer every call. Automatically.

Handles inbound calls 24/7 in 20+ languages: routing, booking appointments and responding to requests without human intervention, even after hours. Connected to your systems via MCP.

Compliance Recording

Record. Comply. Stay in control.

Certified call recording for regulated industries, with AI quality management on every conversation: transcriptions, sentiment analysis, call summaries and keyword alerts.

Agent Workspaces

Work smarter, natively in Teams.

A dedicated environment for agents to handle every interaction efficiently, natively integrated with Microsoft Teams. Available in a smart, lightweight or more advanced format.

Advanced Analytics

See the full picture. Act on it.

Real-time queue monitoring, historical reporting, AI quality management and dashboards you can edit in natural language, all in one view.