Certified Attendant Console for Microsoft Teams.
Imagicle Attendant Console offers an intuitive way to simplify and manage call handling for all operators with a single user-friendly interface.
Trusted by leading companies
Why Imagicle Attendant Console for Microsoft Teams?
A must-have tool for operators handling high call volumes. With its intuitive, all-in-one interface, users can easily view queued calls with full caller details and manage them with a single click—answer, transfer, hold, or park—delivering fast, efficient, and professional service every time.
Native Integration
Based on Microsoft Azure Communication Services (ACS), Imagicle Attendant Console is a true softphone that interoperates with Microsoft Teams, even without the Teams client. Simple to deploy, easy to configure, and ready to go.
Certified Solution
Imagicle Attendant Console is a Contact Center Certified solution for Microsoft Teams and Microsoft 365 Privacy & Security certified, proving Imagicle meets Microsoft's rigorous standards.
Full Customer Service
Complete with Advanced Queueing and Auto Attendant for queue & IVR management, Compliance Call Recording, plus Contact Manager to reach any contact in any directory in seconds.
All the functionalities you need at your fingertips
Imagicle Attendant Console provides you with the features needed to enhance efficiency and boost customer satisfaction.
Effortless Call Transfer and Parking
Transfer calls with or without consultation, park active calls for later handling, and retrieve or forward them easily via drag & drop. You can also transfer calls to a busy extension with queue assistance.
Caller ID & Call Notes
Greet customers by name and make them feel truly valued with Caller ID that displays their name, number, and photo. Easily save and share notes about callers for future reference, ensuring personalized service every time.
Presence & Calendar insights
Imagicle Attendant Console provides real-time calendar and rich presence status, seamlessly integrated with Microsoft Teams, Webex, Cisco Jabber (with CUPS), and any CTI-compatible calling platform.
Real time statistics and KPIs for supervisors
An intuitive, real-time dashboard to monitor agent performance and queue status, enabling quick intervention when needed. Plus, a comprehensive set of ready-to-use historical reports for deeper insights.
Seamless Integration with Corporate Directories
Easily access personal, company, and colleague contacts from Exchange, Outlook, Salesforce, or any database, all integrated for instant use.
Available for everyone
Certified by the Vision Dept and fully accessible for blind and visually impaired users, compatible with PC tools like ZoomText, Braille Displays, and Vocalizer software.
Add missing capabilities to your Microsoft Teams.
Get a detailed Microsoft Teams deep dive, which includes market trends & insights, and discover what Imagicle can add to your calling platform.
