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Elevate your Microsoft Teams experience.

Streamline call handling, compliance recording, and Contact Center operations with AI features, native integrations, and certified reliability within your Microsoft Teams. 

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Trusted by leading companies

What makes Imagicle for MS Teams stand out

Optimize communication workflows and collaboration, unlocking the full potential of MS Teams for admins, supervisors and customers, while delivering exceptional service for your customers.

Imagicle UCX Platform

A unified portal for your AI, UC, digital, and collaboration services: one experience, one support, one partner, granting a unified experience. For admins & all users.

Certified Solutions

Imagicle has officially earned the Microsoft 365 Privacy & Security and Functionality certifications, proving the rigorous quality and unprecedented compliance standards we uphold.

Native Integration

With Imagicle apps natively integrated into MS Teams, streamline communication and customer interactions to boost productivity and maintain seamless workflows.

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Attendant Console for Microsoft Teams

Attendant Console offers an intuitive way to simplify and manage call handling for all operators with a single user-friendly interface:

  • Easy answering, transferring, parking calls, and queue management
  • Caller identification, call notes, and recording controls
  • Presence and calendar status
  • CRM directories integration
  • KPIs for supervisors to control agents and queues

Compliance Recording for Microsoft Teams

The all-in-one compliant call recording solution for Microsoft Teams:

  • Flexible recording options and secure storage
  • Full regulatory compliance with GDPR, MiFID II, PCI-DSS, and HIPAA
  • Call transcription & AI sentiment analysis
  • Advanced supervisor tools
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Contact Center for Microsoft Teams

Get native integration, AI features, and Teams-certified reliability—all in one unified solution with an omnichannel experience: 

  • Agent Omnichannel Workspace to seamlessly manage voice and digital interactions
  • Supervisor Workspace. Real-time agent and queue management
  • AI Virtual Agents. Automate conversations with self-learning bots
  • Compliant Recording & AI Insights to evaluate all your interactions

Add missing capabilities to your Microsoft Teams.

Get a detailed Microsoft Teams deep dive, which includes market trends & insights, and discover what Imagicle can add to your calling platform.

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Our experts are more than happy to talk with you!

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