AI-Powered Contact Center with Voice, Chat, Automation, Agent workspaces and Compliance Recording—seamlessly integrated into Teams.
Trusted by leading companies
Why Imagicle Contact Center for Microsoft Teams?
Turn Microsoft Teams into a powerful, smart Contact Center. Enhance visibility, optimize call routing, and foster team collaboration—all while delivering experiences that delight your customers.
All-in-one Platform
Imagicle Contact Center delivers native integrations, AI-powered solutions, and Teams-certified reliability in a unified platform for managing voice and digital interactions across your organization.
Certified Solution
Contact Center is recognized as a Contact Center Solutions certified for Microsoft Teams and Microsoft 365 certified, proving Imagicle meets Microsoft's rigorous standards.
For Every User
From self-service to human support for customers, a unified interface for agents, real-time dashboards for supervisors, and no-code solutions managed in one intuitive portal for admins.
All you need to build a great customer and employee experience.
Enhance customer experience on voice and digital channels with virtual and human interactions. Improve agent experience with smart workspaces and self-service automation. All while ensuring quality & compliance and understanding what your customers think.
Agent Omnichannel Workspaces
Deliver faster, smarter customer interactions via voice and digital channels with the Agent Chat Console for real-time messaging inside Teams or the full Imagicle Agent Omnichannel Console for a complete agent workspace:
Manage calls: answer, transfer, and park with ease
Chat with customers via WhatsApp, website, Messenger, and more
Enhance your calling services with intelligent automation through conversational voicebots and chatbots, featuring seamless human escalation when needed.
AI voice & chatbots for natural interactions
24/7 support in 6 languages
Handles FAQs and routine inquiries
Omnichannel support across Voice, WhatsApp, websites, Messenger, and more
