Certified Contact Center for Microsoft Teams.
AI-Powered Contact Center with Voice, Chat, Automation, Agent workspaces and Compliance Recording—seamlessly integrated into Teams.
Trusted by leading companies
Why Imagicle Contact Center for Microsoft Teams?
All-in-one Platform
Imagicle Contact Center delivers native integrations, AI-powered solutions, and Teams-certified reliability in a unified platform for managing voice and digital interactions across your organization.
Certified Solution
Contact Center is recognized as a Contact Center Solutions certified for Microsoft Teams and Microsoft 365 certified, proving Imagicle meets Microsoft's rigorous standards.
For Every User
From self-service to human support for customers, a unified interface for agents, real-time dashboards for supervisors, and no-code solutions managed in one intuitive portal for admins.
All you need to build a great customer and employee experience.
Enhance customer experience on voice and digital channels with virtual and human interactions. Improve agent experience with smart workspaces and self-service automation. All while ensuring quality & compliance and understanding what your customers think.
Agent Omnichannel Workspaces
Deliver faster, smarter customer interactions via voice and digital channels with the Agent Chat Console for real-time messaging inside Teams or the full Imagicle Agent Omnichannel Console for a complete agent workspace:
- Manage calls: answer, transfer, and park with ease
- Chat with customers via WhatsApp, website, Messenger, and more
- Handle queues with smart routing
- See presence and Teams calendar availability
Supervisor Dashboard Workspace
Equip supervisors with real-time visibility and control over contact center performance—all in one intuitive dashboard:
- Real-time monitoring and detailed reporting on agents and queues
- Key performance metrics at a glance
- Instant intervention to manage issues as they arise
AI Virtual Agents
Enhance your calling services with intelligent automation through conversational voicebots and chatbots, featuring seamless human escalation when needed.
- AI voice & chatbots for natural interactions
- 24/7 support in 6 languages
- Handles FAQs and routine inquiries
- Omnichannel support across Voice, WhatsApp, websites, Messenger, and more
- No-code configuration with live testing
Compliance Recording & AI Insights
Record, comply and analyze your conversations with built-in security and directly within your MS Teams client:
- Flexible recording options and secure storage
- Full regulatory compliance with GDPR, MiFID II, PCI-DSS, and HIPAA
- Call transcription & AI sentiment analysis
- Advanced supervisor tools
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